Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of kristen bentley

kristen bentley

May 12, 2026

5  out of  5
rating by kristen bentley
"Shannon was great !"
Profile photo of Loky P

Loky P

April 23, 2026

5  out of  5
rating by Loky P
"What a pleasure it was taking to Shannon. She was very kind and patient. She took the time to explain each detail i asked about. She helped me to decide on the best plan to protect my family. And, she even took time to listen to my silly stories! Smiling"
Profile photo of Tracey Klazon

Tracey Klazon

April 22, 2026

5  out of  5
rating by Tracey Klazon
"They texted me after I started to request a quote….so kind and personable…not pushy whatsoever….so glad I switched!"
Profile photo of Lynne Fiedor

Lynne Fiedor

March 12, 2026

5  out of  5
rating by Lynne Fiedor
"I had a horrible wreck this year and my agent and his staff went above and beyond in handling everything. I had my total check for my wrecked car in just a few days due to my agents help. Their concerns about the physical and mental state of me and my beloved father were genuine. I consider my agent and his staff to be friends not my insurance reps. I can't say enough praise about them."
Profile photo of Scott Schafer

Scott Schafer

February 24, 2026

5  out of  5
rating by Scott Schafer
"Best experience I've had for one of the most non-fun experiences one could have - insurance shopping. Shannon is ultra friendly, respectful, listens to you, and takes the time to do whatever it takes to suit your needs. She follows up, responds promptly, and goes above and beyond by asking the right questions, not cutting corners, to make sure your home is documented and insured the PROPER way. Plus, she treats you like a person, not a number. I would recommend giving her a call for anyone looking to switch from their current policy carrier. Great job, Shannon!"
Profile photo of Johnathan Bashioum

Johnathan Bashioum

February 23, 2026

5  out of  5
rating by Johnathan Bashioum
"Absolutely amazing !! Best person to ever handle all your insurance needs would give 20 stars if possible!!"
Profile photo of Emmett Bernheiser

Emmett Bernheiser

January 21, 2026

5  out of  5
rating by Emmett Bernheiser
"Shannon was great, friendly, helpful and just all around awesome she explained what coverages i had and what i needed and offered extra savings wherever she could! Would highly recommend giving her a call if you're shopping for an insurance quote!"
Profile photo of Kylee Kohler

Kylee Kohler

January 10, 2026

5  out of  5
rating by Kylee Kohler
"Bill Kylee Shannon Diane and Donna easy to work with. Signed up for 3 life policies with Kylee for me and my 2 kids"
Profile photo of Samantha Askew

Samantha Askew

January 9, 2026

5  out of  5
rating by Samantha Askew
"Absolutely loved having this phone call so very helpful and helped with all I needed and saved tons of money thank you so much!"
Profile photo of Kris Choltco

Kris Choltco

January 8, 2026

5  out of  5
rating by Kris Choltco
"Very attentive to any questions I have had over the years and when I add or remove a policy, they are very informative and quick to get things done! Much appreciated."
Profile photo of Emily Steele

Emily Steele

December 12, 2025

5  out of  5
rating by Emily Steele
"AMAZING customer service. Shannon truly helped me and explained everything thoroughly. She got my price to exactly where I wanted it!"
Profile photo of Justin Juliette

Justin Juliette

December 5, 2025

5  out of  5
rating by Justin Juliette
"Everything went great. That was a painless, quick, switch to state farm. 100% satisfied."
Profile photo of Jose Roman

Jose Roman

November 12, 2025

5  out of  5
rating by Jose Roman
"I loved working with Shannon Thomas. She was very knowledgeable and was able to help me 100% find the coverage that was right for me 100% would recommend this agency."
Profile photo of Jane Gearhart

Jane Gearhart

November 7, 2025

5  out of  5
rating by Jane Gearhart
"Shannon was very pleasant even while I was falling apart this morning! She kept her composure the entire time! Truly an asset to your company."
Profile photo of Zach Parson

Zach Parson

November 6, 2025

5  out of  5
rating by Zach Parson
"This was my first time getting insurance on my own. Shannon made everything easy. She is great! Lowest rates too!"
Profile photo of Theresa Marie

Theresa Marie

November 5, 2025

5  out of  5
rating by Theresa Marie
"I had the greatest experience with State Farm. Shannon is so personable that after years of negative customer service, I was excited to have someone who takes the time to explain and help you with all aspects of your policy. She is efficient, knowledgeable and answered all of my questions and concerns. Also, very friendly and highly recommended! Thank you Shannon, you have made the transition so smooth and seamless."
Profile photo of Danielle Rose

Danielle Rose

October 23, 2025

5  out of  5
rating by Danielle Rose
"Shannon as great to work with!!
Very helpful and a great quote"
We responded:
"Thank you, Danielle! We’re so glad to hear that Shannon was great to work with and helped you find a fantastic quote. We truly appreciate your kind words and your trust in us!

"
Profile photo of Briton Hagan

Briton Hagan

October 21, 2025

5  out of  5
rating by Briton Hagan
"Shannon was extremely helpful, and explained the entire process thoroughly."
We responded:
"Thank you Briton! We are so glad Shannon was able to walk you through the entire process and make everything clear and easy to understand. We truly appreciate your kind words and are happy you found great coverage at a great price!"
Profile photo of Jennifer Keibler

Jennifer Keibler

September 24, 2025

5  out of  5
rating by Jennifer Keibler
"Shannon was great to work with. She helped me out in a timely manner and was very knowledgeable and helpful."
We responded:
"Thank you, Jennifer! We’re so glad Shannon was able to assist you quickly and provide knowledgeable, helpful service. It’s wonderful to hear she could guide you through both auto and mortgage insurance with ease. We appreciate your trust and your kind words!

"
Profile photo of Seth Campbell

Seth Campbell

September 22, 2025

5  out of  5
rating by Seth Campbell
"Shannon was amazing and helped everything to go smoothly even when the computers didn’t want to work. She found me the best price possible while considering my needs. Overall it went as good as it ever could when dealing with insurance."
We responded:
"Thank you, Seth! We’re so glad Shannon was able to make everything run smoothly, even when the computers weren’t cooperating. It’s great to hear she found you the best price while tailoring it to your needs. We truly appreciate your trust and are happy to provide you with both auto and renter’s insurance coverage!"
Profile photo of dan knapp

dan knapp

September 22, 2025

5  out of  5
rating by dan knapp
"My agent Shannon was very nice and helpful. Made the experience easy and stress free."
We responded:
"Thank you, Dan! We’re thrilled to hear Shannon made the process easy and stress-free for you. Providing helpful and friendly service is what we strive for every day. We appreciate your feedback!"
Profile photo of Travis McElhaney

Travis McElhaney

September 4, 2025

5  out of  5
rating by Travis McElhaney
"Bill is great to work with. Knows insurance inside and out, from auto to home, PLUP and flood. Highly recommend talking with him if you’re looking for quality coverage at a reasonable price."
We responded:
"Thank you, Travis! We’re glad we have been able to assist you across so many different areas of coverage. We’re grateful for your strong recommendation. We’re always here to make sure you have the protection you need at a reasonable price!

"
Profile photo of Matt Guarino

Matt Guarino

August 28, 2025

5  out of  5
rating by Matt Guarino
"My wife and I are extremely pleased with the services Bill has provided to our family. Not only are his policies priced fairly, his customer service is second to none! Bill is extremely responsive to questions and offers excellent advice to protect policy holders. We are confident that we found a long-term agent/agency not only for ourselves but for our children as well!"
We responded:
"Thank you so much, Matt! We’re thrilled to hear that you and your family are so pleased with our service. Providing fair pricing, responsive communication, and sound advice is what we strive for, and we’re honored to be your long-term choice for coverage. Your confidence in us, not just for yourselves but for your children too, means the world!"
Profile photo of Brian Siger

Brian Siger

August 22, 2025

5  out of  5
rating by Brian Siger
"Is always available, gave me a great rate and explained all things that were important to me in being prepared for the unexpected. Thank you Bill!"
We responded:
"Thank you so much, Brian! We’re glad to hear that we are always available, provided you with a great rate, and took the time to explain everything thoroughly. Being prepared for the unexpected is so important, and we’re happy we were able to give you that peace of mind. We truly appreciate your trust!"
Profile photo of Jimmy Hollinger

Jimmy Hollinger

August 22, 2025

5  out of  5
rating by Jimmy Hollinger
"Awesome! Very easy to work with!!"
We responded:
"We’re glad you feel that way, Jimmy! Thanks for the awesome review. We always appreciate valuable feedback from our Good Neighbors. Thanks again! "